FAQ's during Covid 19 times !
We may be able to answer your questions quickly here, take a look:
Q: Are you open during Covid 19?
A: Yes we are, from 9am - 5pm, Monday to Saturday
Q: When can I bring my bike in for a service?
A: We are accepting service and repair work in on a Monday morning, from 9am. We do seem to be reaching full capacity for the week around 11am, so please come early to avoid dissapointment. We are operating a first come, first serve system, and you can't book a slot.
Q: How much is a service or repair?
A: Please see our service and repair pricelist here
Q: How long does a service take?
A: During this busy time, services are taking up to 2 weeks to turn around. We endeavour to get it done before then but we can't guarentee this at the moment.
Q: How will I know if my service or repair is ready for collection?
A: We will send a text message to the number provided when you bring your bike in.
If we still haven't answered your question, then please do feel free to send us an email and we'll endeavour to get back to you by the end of the day.
STOCK AVAILABILITY NOTICE
During these unusual times, please be aware that stock is changing on a daily basis. We are doing our best to ensure stock levels are as up-to-date as possible but it is highly advisable to contact us first via email, before ordering anything online.
Please also bear in mind that our delivery timescales are approximate during this busy period, so again, please contact us first for more specific dates on delivery.
Keep an eye on our Facebook page for new stock arrival posts each day!
Many thanks for your understanding on this matter.
The Bike Shop, 1 Lower Queens Road, Buckhurst Hill, Essex IG9 6DL