FAQ's during Covid 19 times !
STOCK AVAILABILITY NOTICE
During these unusual times, please be aware that stock is changing on a daily basis. We are doing our best to ensure stock levels are as up-to-date as possible but it is highly advisable to contact us first via email, before ordering anything online.
Please also bear in mind that our delivery timescales are approximate during this busy period, so again, please contact us first for more specific dates on delivery.
We have also provided answers to some frequently asked questions during these busy Covid19 times below, which may be able to help you with regards to our open hours and serivice & repair work system.
We are struggling to answer calls at present but do please contact us via email and we will reply by the end of the day.
Many thanks for your understanding on this matter, ONLINEBIKES.COM
Keep an eye on our Facebook page for new stock arrival posts each day!
We may be able to answer your questions quickly here, take a look:
Q: Are you open during Covid 19?
A: Yes we are, from 9am - 5pm, Monday to Saturday
Q: When can I bring my bike in for a service?
A: Please contact us via email to book a service or repair work.
Q: How much is a service or repair?
A: Please see our service and repair pricelist here
Q: How long does a service take?
A: During this busy time, services are taking up to 2 weeks to turn around. We endeavour to get it done before then but we can't guarentee this at the moment.
Q: How will I know if my service or repair is ready for collection?
A: We will send a text message to the number provided when you book your bike in.
If we still haven't answered your question, then please do feel free to send us an email and we'll endeavour to get back to you by the end of the day.