DELIVERY & RETURNS
Free Delivery - Delivery is free on orders over £25, with delivery starting from £3.95 for orders below this value. There are surcharges for international deliveries, off-shore deliveries and some areas of the UK, please contact us for further information. Accurate delivery costs will be provided at checkout where applicable. Our dispatch time for in-stock items is usually 24-48 hours and delivery typically takes a further 2-3 working days. Please ensure you select the correct delivery options to display the correct postage cost to avoid any delay on your order. Not selecting the correct options may incur additional charges.
Bikes - All bikes are checked in our workshop prior to dispatch. Bike orders are typically dispatched within 48 hours of your order. Please note - most bikes are delivered partially assembled - this varies from model to model, please call to confirm what building is required prior to ordering.
We will always try our best to meet agreed delivery times, however we cannot guarantee them due to third party couriers or workshop load. We shall not be liable for any consequential losses due to delayed delivery times.
Delivery for International Orders - Please note, items sent outside the EU are sold exclusive of VAT but may be subject to import duties and taxes, which may be levied once a shipment reaches your country. For details of current customs charges please contact your local Customs authorities.
Is your country not listed on our website? Feel free to get in contact with us and we will quote you a price! Message us on our contact us page and make sure to include your postcode. We will not be able to delivery to PO BOX addresses.
Billing & Delivery Addresses - Please ensure your billing & delivery address is correct when placing your order. We will do our best to ensure that all our customers receive their order but we are not responsible for any mis-delivery if the delivery address is incorrect.
Wrong Item/Damaged Delivery - Sometimes mistakes can happen, but rest assured that we will do our best to resolve things as quickly as possible. Please contact us immediately if there is an issue with your order.
Courier Selection - Choosing the incorrect shipping option for your country/location may cause delays as we may have to amend the order and apply any additional shipping fees. Any order cancellations due to a refusal to pay the correct shipping fees may incur additional processing charges.
At ONLINEBIKES.COM we want you to be 100% satisfied with your purchase so we have set up a returns service that is simple and hassle-free.
Please call or email us to let us know that you wish to return the item and your reason for doing so. If you're not completely satisfied with an item you may return it within 14 days. Providing it has not been used, we will be happy to receive it back for a refund or exchange. Please ensure that you keep the original packaging and any labels remain intact.
Return shipping costs are non-refundable. If the item is being returned as a result of our error i.e. damaged, defective, wrong item sent etc, we will refund Royal Mail First Class or Standard Parcel postage costs. If this is the case please include a copy of your purchase receipt when you return the goods for inspection.
All purchases and refunds will be processed in Sterling (GBP). We are not liable for any currency fluctuations. Please be aware that this may result in your refund being less or more than what you originally paid in your local currency.